A. We hope this never happens, but if it does, please contact us right away at 940-320-5890 or firstname.lastname@example.org, so we can correct this for you.
A. Most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer's original packaging. Please contact us at 940-320-5890 or email@example.com if you have questions.
If you are not satisfied with your purchase, you may return it within 15 days of the date received for a store credit, refund minus restocking fees, or an exchange. The actual credit amount depends on the returned product’s condition. Please note: Some items are non-returnable. If you aren’t sure a part will fit, please contact us before ordering. We’re happy to help!
A. We make every effort to process the order within one to two business days. For customers in the continental United States, shipping is generally three to five business days. Alaska, Hawaii, US territories, and Canada will take seven to 10 business days. Red Horse Motorsports is not responsible for delays due to inclement weather or other circumstances.
Orders placed late in the day, special orders, direct ship parts, and temporarily out of stock parts may take longer. If a part is backordered, we’ll notify you immediately.
A. If you are not satisfied with your purchase, you may return it within 15 days of the date received for a store credit, refund minus restocking fees, or an exchange. The actual credit amount depends on the returned product’s condition. Please note: Some items are non-returnable. Start the return process by completing our RMA request form.
A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, take photos of it then promptly call the shipping / courier company to start the claim process. Please also contact us at 940-320-5890 so we can begin the process of getting you a replacement.
A. Currently, we only ship to the US and Canada.
A. Yes! Many of our parts are available for Next Day or 2nd Day shipping.
A. We ship UPS Ground, 3rd Day Select, 2nd Day, and Next Day. Some shipping options may not be available, depending on location and/or package size.
A. Yes. We will send you tracking information via email when your order ships.
A. We accept American Express, Discover, MasterCard, Visa, and PayPal.
A. All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe. If you opt to pay with PayPal, you receive their security protections.
A. You may cancel your order any time before it ships. Please note that most orders ship within one to two business days.
A. No, you may checkout as a guest. However, we recommend creating an account for easier order tracking.
A. We don’t warranty the products we sell, but most manufacturers offer a warranty. To make a warranty claim, please visit the manufacturer's website for details.
If you have an issue with a product you purchased on our site, we will do what we can to help, but all warranty claims must go through the product's manufacturer.
A. The short answer is they don’t.
The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.
A. We try to include fitment information in each product description, but if you still aren’t sure call us! We’re happy to help you find the exact part you need.
A. The brands we carry will list the driver’s side as L (left) and the passenger’s side as R (right).
A. During normal business hours, you can give us a call at 940-320-5890.
A. Our customer service hours are M-F, 9am to 5pm CST. Outside of those times, send us an email to firstname.lastname@example.org, and we’ll make every effort to reply within 24 hours.
A. Yes, we do offer specials from time to time. Sign up for our newsletter to be the first to know about any deals.
A. Yes, we charge sales tax based on your location.