At Red Horse Motorsports, we want you to shop with confidence. Customer satisfaction is our number one goal. We’ve created the following questions and answers as supplemental information to assist you with our return and exchange procedures. If your question is not answered below, please contact us at 940-320-5890 or email@example.com.
A. You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.
A. If you're not satisfied with your purchase, you may return it within 15 days of the date received for a store credit, refund minus restocking fees, or an exchange. The actual credit amount depends on the returned product’s condition. Please note: Some items are non-returnable. Please see details on non-eligible items below.
A. Fill out our RMA Request form, advising us of the reason for your return. If approved, we'll issue you a Return Authorization number via phone or email within 48 hours. Your RA number is only valid for 15 days, so don’t delay processing your return.
A. Unless otherwise noted, most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer's original packaging. Damaged parts have their own return procedure. Please contact us at 940-320-5890 or firstname.lastname@example.org regarding damaged parts.
*Return requests for products after the 15 day period will be handled on a case-by-case basis.
A. Electrical items cannot be exchanged nor returned. No refund will be granted on any part that has been installed, modified, or that is not in saleable condition in its original packaging. Special orders cannot be returned. We do not reimburse for any labor fees or installation charges. Please feel free to ask us if the part you’re ordering is eligible for return before you purchase - just call 940-320-5890.
A. Red Horse Motorsports reserves the right to charge a restocking fee of up to 15%. This amount covers any original shipping fees, credit card fees, or other associated fees Red Horse Motorsports incurred during the transaction. Exchanges will not be charged a restocking fee.
Some manufacturers have their own fees for restocking, so please take note of the following:
A. Place the re-saleable item in all original boxes and include all packaging, parts, cables, manuals, etc. Clearly write your RA number on the outside of the shipping container. Do not write on original packaging. Make sure you pack in accordance with the carrier's requirements. Print your return address clearly on the outside of your package for identification purposes. Insure and ship the parcel prepaid. Red Horse Motorsports will not reimburse for these return shipping charges or the original shipping fees.
A. You must prepay the shipping charges for the return, and we recommend you insure your package.
Red Horse Motorsports is not responsible for any return shipping fees or additional fees incurred as a result of the return shipment.
A. If all return procedures are followed and item is saleable, we will contact you with information about your refund, exchange, or store credit.
A. If a driver is attempting to give you a damaged box, please ask him/her to wait a moment while you inspect the part. If it's damaged, refuse delivery.
If a damaged product was dropped off, please take photos and contact the shipping company right away to file a claim. If you need assistance with filing a claim, please contact us at 940-320-5890.
Once a claim is filed and we have the claim number, we will ship a replacement item (when available).
A. Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery. If the package never reaches you, please refer to the tracking information.
A. You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange. Contact us to discuss.
A. Red Horse Motorsports does not manufacture the products they carry, and, therefore, do not imply nor offer any warranty on those items. All product warranties are at the discretion of the product manufacturer. Each manufacturer has their own process for warranty claims. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.
On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.
So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.