A. Yes. All orders must be $20 or more to ship.
A. Our best rates depend on your location, package size, and shipping preference. We use UPS for all shipments.
A. We ship UPS Ground, 2nd Day, 3 Day Select, and Next Day. Please note: We can only guarantee expedited shipping on items we have in stock.
A. Yes! Many of our parts are available for Next Day or 2nd Day shipping. Please note: We can only guarantee expedited shipping on items we have in stock.
A. We make every effort to process your order it within one to two business days. However, orders placed late in the day, special orders, direct ship parts, and temporarily out of stock parts may take longer. If a part is backordered, we’ll notify you immediately.
If you want us to check inventory or discuss an estimated ship date before you order, feel free to contact us. Call 940-320-5890 or email info@redhorsemotorsports.com.
A. For customers in the continental United States, shipping is generally 3-5 business days unless an expedited method is selected. Alaska, Hawaii, US territories, and Canada will take 7-10 business days.
Red Horse Motorsports is not responsible for shipping delays caused by inclement weather or unforeseen incidents.
A. Yes - we will send a tracking number via email.
A.We’ll charge the card at the time the order is placed.
A. As soon as possible. We will keep you informed, but it may take a week or two before we receive the part.
If you want us to check inventory or discuss an estimated ship date before you order, feel free to contact us. Call 940-320-5890 or email info@redhorsemotorsports.com.
A. We most likely can accommodate this request. We do ask that you call us at 940-320-5890 to order instead of placing your order online.
A. Yes, but shipping rates may be higher and shipping methods may be limited. It usually takes 7-10 days to receive your order when shipped to one of these locations.
A. We usually can but do ask that you call us at 940-320-5890 to place the order.
A. At this time, we only ship to the US and Canada.
A. Yes.
A. Yes.
A. We hope this never happens, but if it does, please contact us right away at 940-320-5890 or info@redhorsemotorsports.com, so we can correct our mistake.
It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at 940-320-5890, so we can begin the process of getting you a replacement.
A. We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need.
A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Start the process by filling out our RMA request form.
A. Call us right away if your shipping address changes! If we haven't processed your order, we can usually change the shipping info. If we have processed your order, you'll need to contact UPS to change the shipping address.
A. We put a tracking number on most of our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
A. Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you refuse a damaged package, promptly contact UPS to start the claim process. Then, contact us.
