Shipping & Returns

Q: Shipping Times

  • Most products ordered will ship within 1-2 business days. Some exceptions may include back-ordered and/or direct ship items.
  • Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us 940-703-8466 or info@RedHorseMotorsports.com
  • Although we take great pride in delivering products quickly, we only guarantee product arrivals on expedited shipping for products that are in stock.
  • Red Horse Motorsports is not responsible for shipping delays due to weather or unforeseen incidents.

Q: Return Policy

Red Horse Motorsports would like for you to shop with confidence. Customer satisfaction is our number one goal. If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit depending on the product's condition. Product returned after 30 days will be handled case-by-case.

Shipping is not refundable.

RMA #'s are only valid for 30 days. After 30 days customers have to request and have a new RMA # approved.

Defective Items

In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, Red Horse Motorsports will go above and beyond to resolve the issue. Follow our Return Procedure to easily handle any returns.

Damaged Items

In the event a package appears damaged during shipping, please take pictures of the damaged package/product and contact us.

Exchanges

Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges.

Warranty

Red Horse Motorsports does not manufacturer all of the products they carry and therefore do not imply nor offer any warranty on those items. All product warranties are at the discretion of the product manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.

Q: Return Procedures

  1. Complete the Easy Returns form.
  2. Within 24-48 hours our returns department will contact you either via email or phone call.
  3. Our returns department will issue an RMA# and provide further instructions to complete the return. RMA #'s are only valid for 30 days. After 30 days customers have to request and have a new RMA # approved.
  4. Preparing your item for shipment:
    • Returns must be packaged securely in an outer carton.
    • Do not write on the original product packaging itself. Only on the outside shipping carton.
    • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
    • Keep your tracking number until the return process is finalized.
    • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused. A restocking fee up to 15% may be assessed.
  5. Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded.

Restocking Fee

All returns for credit will be charged a restocking fee up to 15%(*1). This will cover any original shipping fees, credit card fees, and any other fees associated with the order. Any exchanges will not be charged a restocking fee.

Reasons/Circumstances a credit will not be issued:

  • Product has been installed
  • Product is damaged from installation
  • Missing parts, manuals, or original packaging
  • Seal on electrical part is broken
  • Product serial number does not match the original serial number shipped to the buyer
  • Product is deemed not re-saleable due to customers actions
  • Special Orders are not returnable or refundable.
  • Red Horse Motorsports will not reimburse labor charges or installation fees under any circumstance.

*(1) Special restrictions apply to some of our manufacturers.

  • S&B – S&B requires a 15% restocking fee on any returned item. This is S&B’s company policy..
  • ATS – ATS requires a 25% restocking fee on any returned item. This is something that Red Horse Motorsports has no control over, but ATS enforces everyone to charge a 25% restocking fee on any return and we like to be upfront with our customers.
  • FLO-PRO – Requires a 15% restocking fee on any returned item. If the part has been installed we CANNOT return the product.
  • Quadzilla Power – Requires a 20% restocking fee on any returned item. This is Quadzilla's company policy.
  • Titan Fuel Tanks – Requires a 20% restocking fee on any returned item. This is Titan's company policy.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Red Horse Motorsports to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Red Horse Motorsports brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Red Horse Motorsports, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Red Horse Motorsports offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Red Horse Motorsports takes great pride in having you as a customer and we will ensure your privacy as a customer. Red Horse Motorsports does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

redhorsemotorsports.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Red Horse Motorsports seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Red Horse Motorsports reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Red Horse Motorsports, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@redhorsemotorsports.com.

We are confident that your visit to Red Horse Motorsports is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 940-320-5890.